HIPAA

Our Promise to You
We protect your health information (PHI) as required by law, using it only for treatment, payment, and our practice's operations (like scheduling). We won't share it without your written permission, except as described in our full Privacy Notice that is provided to you before your first appointment.

Your Rights

  • You can see and get copies of your records.

  • You can ask us to change incorrect information.

  • You can request limits on how we use/disclose your info.

Disability Accommodations

Our Site
Kraft & Ruhe Massage Co. site location does require stairs to access the therapy room.

Accommodations for Accessibility

At Kraft and Ruhe Massage Co., we provide accommodations for individuals who are wheelchair-bound, in hospice care, or bed-bound due to a disability or significant illness that affects their ability to access our therapy room.

For inquiries regarding eligibility or assistance, please contact us via email at polly.hollar@outlook.com or call/text us at 317-210-2060.

Service Reservation Policy

At Kraft and Ruhe Massage Co., we reserve the right to decline services under the following circumstances:

  • If accommodation requests are found to be falsified.

  • If the environment is deemed unsafe for our massage therapists.

  • In cases of harassment toward our staff.

Thank you for your understanding.

Do You Accept Insurance?

We operate as a cash-based practice; however, we can assist you in understanding how to submit your visit for massage therapy to your insurance provider. Please feel free to ask your therapist for more information, and we will be happy to guide you through the process.

What should I expect during my first visit?

  • During your first visit, you'll complete a health intake form and discuss your needs and preferences with your therapist.What types of massage therapy do you offer?

  • We provide a variety of massage therapies, including Swedish, deep tissue, sports massage, and more.

Do I need to make an appointment?

  • Yes, we recommend scheduling an appointment in advance to ensure availability.

What should I wear for my massage session?

  • You can wear comfortable clothing, and we provide linens for your privacy. Most clients choose to undress to their comfort level.

Are your therapists licensed and certified?

  • Yes, all our therapists are licensed and certified professionals.

What payment methods do you accept?

  • We accept cash, credit cards, HSA/FSA and electronic payment options.

How long is a typical massage session?

  • Sessions typically last 60, 90, or 120 minutes, depending on your preference or appointment selected.

What if I need to cancel my appointment?

  • We require a 24-hour notice for cancellations to avoid a $100 cancellation fee.

How can I prepare for my massage?

  • Arriving a few minutes early, staying hydrated, and communicating any concerns or preferences to your therapist will enhance your experience.

What if I'm pregnant?

  • We offer prenatal massage and recommend discussing it with your therapist to ensure safe treatment.

Is massage therapy suitable for everyone?

  • While many people can benefit from massage, it's essential to consult with your healthcare provider if you have specific health concerns.

Do you offer gift certificates?

  • Yes, we offer gift certificates for our services, which make great gifts for friends and family.

    For More Info
    Contact Polly Hollar at 317-210-2060 or Polly.Hollar@outlook.com for our full Notice of Privacy Practices or if you have questions.